Section 1
Safeguarding and promoting children’s welfare
Sub section 1.1 safeguarding
1.2 Information and complaints
1.1.1 Safeguarding policy
Statement of intent
Our setting will work with children, parents and the community to ensure the safety of children and to give them the very best start in life.
The Nursery is committed to responding promptly and appropriately to all incidents or concerns of abuse that may occur and to work with statutory agencies
Guidance
What to do if you are worried a Child is Being Abused (2004)
The Framework for the Assessment of children in Need and Their Families (2000)
Working Together to Safeguard Children (revised 2010)
The Common Assessment Framework 2005
The children act 1989 & 2004 duty to co-operate
Childcare act 2006
We work within the Staffordshire Safeguarding Children Board guidelines. Due to the location of Forton nursery we will also attend training in the areas of Telford & Wrekin and North Shropshire as many of our children attend from these areas and staff need to be aware of the procedures and telephone numbers from each location.
We have a copy of " Notes of guidance for early years providers and other organisations' for parents andstaff (updated 2010) and all staff are familiar with what to do if they have concerns.
We notify the registration authority (Ofsted) of any incident or accident and any changes in our arrangements which may affect the wellbeing of children.
Methods
Staffing and volunteering
Our designated person (a member of staff) who co-ordinates child protection issues is
Sophia Murray and in her absence Helen Davies
We provide adequate and appropriate staffing resources to meet the needs of children.
Applicants for posts within the setting are informed of the need to carry out 'enhanced disclosure' checks with the Criminal Records Bureau before posts can be confirmed.
Where applications are rejected because of information that has been disclosed, applicants have the right to know and to challenge incorrect information.
We abide by Ofsted requirements in respect of references and Criminal Record Bureau checks for staff and volunteers, to ensure that no disqualified person or unsuitable person works at the setting or has access to the children.
Volunteers do not work unsupervised.
We abide by the Protection of Children Act requirements in respect of any person who is dismissed from our employment, or resigns in circumstances that would otherwise have lead to dismissal for reasons of child protection concern.
We have procedures for recording the details of visitors to the setting.
We take security steps to ensure that we have control over who comes into the setting so that no unauthorised person has unsupervised access to the children.
Responding to suspicions of abuse
We acknowledge that abuse of children can take different forms - physical, emotional,sexual, neglect and domestic abuse.
When children are suffering from or witnessing abuse of any form, this may be demonstrated through the things they say (direct orindirect disclosure) or through changes in their appearance, their behaviour, or their play.
Where a child makes a disclosure to an adult/volunteer or staff member, they must inform the setting leader or manager who is acting as the designated person without delay. They will be ask to make a written record of the conversation using the exact language that was used in the conversation. The procedure for making a referral is then implemented without delay.
Children arriving with visible marks that have occurred outside of the nursery or where parents declare that their child has had a "bump, trip or fall etc" are recorded in The injury on arrival book found on the hook by the front door. Information recorded is : Name, Date of Birth, Date of injury, date child first attending nursery after injury (this should be that days date , brief description of injury ( i.e. mark on back/leg) Parents/carers explanation and parents signature, the top copy is retained by the parent and the carbon copy kept in the child's administration folder (NOT PROFILE). Manager's or staff recording this will refer to the child's administration folder to see if a pattern or recurrence is apparent. The setting leader or manager who is acting as the designated person is informed immediately a meeting to discuss this information between key worker manager and designated safeguarding person will take place and appropriate action is taken without delay.
Visible marks that are noticed during the working session that have not occurred through an accident at nursery are also recorded in the injury on arrival book found on the hook by the front door. Information recorded is : Name, Date of Birth, Date & Time found, Location on body, brief description of injury (i.e mark on leg/back) Parents/carers will telephoned immediately and the time of the telephone conversation also logged in the injuries on arrival record. Parents/ carers will be asked to sign the record and will retain the top copy the carbon copy will be placed in the child's administration form . Manager's or staff recording this will refer to the previous injury book to see if a pattern or recurrence is apparent. The setting leader or manager who is acting as the designated person are informed and a meeting to discuss this information between key worker manager and designated safeguarding will take place and appropriate action taken without delay.
Information received from a 3rdparty will also be recorded in the injury on arrival book found on the hook by the front door .Manager's or staff recording this will refer to the childs administration folder to see if a pattern or recurrence is apparent. The setting leader or manager who is acting as the designated person are informed, a meeting to discuss this information between key worker manager and designated safeguarding will take place and appropriate action taken without delay. Where such evidence is not apparent, the top copy of the injuries on arrival is kept in the child's administration folder.
Disclosures from a child, parent or 3rdparty or visable marks indicating domestic abuse within the family unit will indicate that a child may be subject to "significant harm" and staff will implecate a referral to the relevant authority.
Due to our continuing relationships as key workers throughout the setting and profiles/observations are updated continually so that, staff and management are then able to identify any changes in any of their key children's behaviour, or deterioration in their general well being or signs of neglect. As part of their role as key worker an individual should have already spoken to the child's parents. If information is given to another member of staff / manager for any reason information can be passed to the child's key worker in the "child related messages" book, to ensure all staff are kept aware of ongoing situations concerning the children in their care. Ameeting to discuss this information between key worker, manager and designated safeguarding person will take place on the request of the child's key worker and appropriate action taken without delay.
Should are discussions highlight issues beyond our skills or knowledge area the advice of the appropriate professional agency will be sought.
Staff in the setting take care not to influence the outcome, either through the way they speak to children or by asking questions of children.
It is the responsibility of all staff to safeguard children. If a member of staff is uncertain that SSCB (Staffordshire safeguarding children's board) procedures are not being followed then they have a duty of care to report this to SSCB first response on 08001313126
Disclosures
Where a child makes a disclosure to a member of staff, that member of staff should:
· Give the child your full attention and listen to their actual words
· Use questions that are reflective i.e. repeat what they are saying as a question
· Note the way they tell you through their body language
· Let them tell you how they are feeling in their own words
· Be guided by the child and do not press them to talk for longer than they want to
· Let the child continue to talk - do not stop them, for example, to bring in a colleague
· Prevent other children from interrupting when a child has chosen a time when they speak without being overheard
· Control your feelings and how you display them
· Reasurre the child that they have done the right thing in telling you and you will take the nessecary steps to try to help them
· Explain as simply as possible why, what and to whom you will need to share information. Never promise not to tell anyone else
Staff will make a written record of the disclosure:The exact words spoken by the child as far as possible;
The name of the person to whom the concern was reported, with date and time; The names of any other person present at the time; where the disclosure took place.
A formal copy of the disclosure will include;
The child's name;
The child's address;
The age of the child;
The date and time of the observation or the disclosure;
An objective record of the observation or disclosure;
The exact words spoken by the child as far as possible;
The name of the person to whom the concern was reported, with date and time; and
The names of any other person present at the time.
These records are signed and dated and kept in a section of the child protection folder in the 3rd draw of the filling cabinet which is locked and only accessible to staff and management these are kept for 3 years after the child leaves.
Procedures for contacting the local authority on child protection issues.
A referral is to be made to the local authority social care and health vulnerable children's services without delay, we determine which local authority we contact dependant on where that child lives.When making a referral the safeguarding officer …Sophia Murray …and in her absence ..Helen Davies… will make the initial phone call.We will follow the advice /guidance withinthe Staffordshire Safeguarding Children board (first response), Safeguarding Advisory service Telford & Wrekin or safeguarding children referrals for Shropshire in deciding whether we must inform the child's parents at the same time.
Children living in the Staffordshire catchment area
The telephone number for first response is 08001313126 they may also be contacted by emailingFirstR@staffordshire.gov.uk. First response is open Monday- Thursdays 8.30-5.00 & Fridays 8.30-4.30.If no response can be ascertained then we may phone the Staffordshire Police child abuse referral team on 03001234455, or the emergency duty service out of hours Stafford 08456042886 (public)
After a referral has been made we will confirm this in writing within 24 hours either by post to : First Response team, Safeguarding children's board, Staffordshire county council, Wedgewood building, Tipping Street, Stafford ST16 2DH. Or by email atFirstR@staffordshire.gov.ukusing the multi agency referral form.
We will also inform Ofsted of these actions by telephone on 08456404040 and then by email or letter within 14 days.
Children living in the Shropshire catchment area
The telephone number for Safe guarding children is 0345 678 9021
If no response can be ascertained then we may phone the Emergency duty team on 0345 678 9040
After a referral has been made we will confirm this in writing within 24 hours either by post or by email.
We will also inform Ofsted of these actions by telephone on 08456404040 and then by email or letter within 14 days.
Children living in the Telford & Wrekin catchment area
The telephone number for safeguarding advisory service isTel: 01952 385678
After a referral has been made we will confirm this in writing within 24 hours either by post to : 30 West Road, Wellington, Telford & Wrekin council, Tf1 2bb. We will also inform Ofsted of these actions by telephone on 08456404040 and then by email or letter within 14 days.
Informing parents
Parents are normally the first point of contact.
If a suspicion of abuse is recorded, parents are informed at the same time the report is made, except where the guidance of the local authority were the child residesdoes not allow this.
This will usually be the case where the parent is the likely abuser. In these cases the investigating officers from the safeguarding board will inform parents.
Allegations against staff
We ensure that all parents know how to complain about staff or volunteers action within the setting, which may include an allegation of abuse. By placing information about how to make a complaint in the admission form, on the parental notice board, in the policies for parents folder and memory stick.
We follow the guidance of the Staffordshire Safeguarding Children board when responding to any complaint that a member of staff or volunteer has abused a child.
We respond to any disclosure by children or staff that abuse by a member of staff may have taken, or is taking place. The adult that receives the disclosure from the child will be asked to makea written record of the conversation. The procedure for making a referral is then implemented without delay.All allegations are taken seriously validity of the allegations will be checked. Allegations of abuse of trust (where a member of staff has a sexual relationship with a person known to them through the setting who is over the age of consent but under 18) will also require the staff and management at forton nursery to start the referral process.
Procedures for contacting the local authority on child protection issues (allegations against staff).
A referral is to be made to the local authority social care and health vulnerable children's services without delay, we will follow the advice /guidance withinthe Staffordshire Safeguarding Children board (first response) in deciding whether we must inform the child's parents at the same time.
The telephone number for first response is 08001313126 they may also be contacted by emailingFirstR@staffordshire.gov.ukIf no response can be ascertained then we may phone the Staffordshire Police child abuse referral team on 03001234455.
We will phone or email Staffordshire first response and follow their advice/guidance even when we know that a child may live in another area.
After a referral has been made we will confirm this in writing within 24 hours either by post to : First Response, Safeguarding children's board, Staffordshire county council, Tipping Street, Stafford. Or by email atFirstR@staffordshire.gov.uk
We will also inform Ofsted of these actions by telephone on 08456404040 and then by email or letter within 14 days.
We will not investigate the allegations but will follow LADO advice.
We co-operate entirely with any investigation carried out by social services in conjunction with the police.
Our policy is to contact ACAS for employment law advice then act on this advice in regards to suspension of a member of staff; this is not an indication of admission that the alleged incident has taken place, but is to protect the staff as well as children and families throughout the process.
Suspension from duty
Any member of staff that has an allegation of abuse made against them, they can take voluntary suspension where they will be paid for their minimum contracted hours whilst the investigation is carried out. Suspension from management would occur in any case where:
· There is a cause to suspect a child is at risk of significant harm,
· The allegation warrants investigation by police,
· Is so serious that it might be grounds for dismissal
Disciplinary action
Where a member of staff or a volunteer is dismissed from the setting or internally disciplined because of misconduct relating to a child, we notify the Department of Health administrators so that the name may be included on the List for the Protection of Children and Vulnerable Adults.
Safeguarding during nursery sessions
The layout of the rooms allows for constant supervision. No child is left alone with staff or volunteers in a one to one situation without being visible to others.
When taking children to the toilet or to change a Nappy staff will ask if any other children need to go so that an adult is never alone with an individual. However if the situation arises then staff are aware to question behaviour different to the norm e.g. How long were they in the toilet? Is the child distressed on return? Is there a valid reason for taking a child to the toilet individually.
Safeguarding children in our care outside of operational hours
As part of the parental contract parents/guardians are asked to inform the nursery if their child will not be attending nursery that day. Staff will try to contact the parent/guardian as stated on their admissions form to assertain why the child is not attending if parents have not already done so. On the 2ndoccasion of the child not attending and no parental contact can be made then we will contact the emergency contact as stated on the admissions form. We do this to ensure the safety of the children in our care.
The management at Forton nursery understands that some staff have, personal and professional elements of their lives that are difficult to keep separate either by having previous relationships with parents and guardians of children who attend Forton nursery or when their own children socialise with children who also attend Forton nursery. The purpose of this policy is to safeguard the children, staff and nursery from ramifications resulting from allegations made outside of the nursery opening hours.
Training
We seek out training opportunities for all adults involved in the setting to ensure that they are able to recognise the signs and symptoms of possible physical abuse, emotional abuse, sexual abuse and neglect and so that they are aware of the local authorityguidelines for making referrals.
We ensure that all staff know the procedures for reporting and recording their concernsin the setting.
Curriculum
We introduce key elements of child protection into our programme to promote the personal, social and emotional development of all children, so that they may grow to be 'strong, resilient and listened to' andsothat they develop understanding of why and howto keep safe.
We create within the setting a culture of value and respect for the individual, having positive regard for children's heritage arising from their colour, ethnicity, languages spoken at home, cultural and social background.
We ensure that this is carried out in a way that is developmental appropriate for the children.
Confidentiality
All suspicions and investigations are kept confidential and shared only with those who need to know. Any information is shared under the guidance of the Area SafeguardingChildren Committee.
Recognising abuse
This information gives examplesdifferent types of abuse and is too used only as a guide.
Recognising physical abuse
· Finger tip bruising on the body, arms and legs which may indicate that a child has been gripped hard. Such bruising on the body (front and back) may indicate that the child has been shaken.
· Bruising which shows the shape of a hand or other object with which the child may have been hit.
· Bruises of different ages - e.g. variety of colours
· Any bruising on a baby who is not yet mobile
· Burns and scalds in unusual places, or with a neatly defined shape(accidental burns and scalds are likely to be of a regular shape)
· Bruising to the cheeks, particularly in babies, sometimes accompanied by a torn fraenulum - this may indicate that the child has been gripped by the face during force-feeding or attempts to stop the child from crying
· Small round burns, which may have been caused by a cigarette (accidental cigarette burns tend to be less deep and more 'tadpole' shaped)
· Multiple cigarette burns
· It is sometimes possible to see the shape of the heat source in the burn e.g. bar of an electric fire
· The outline of an iron which is pointing down or sideways is not usually accidental because an iron needs to stand on its heel to cool
· Bite marks - these may be attributed to another child, but it is possible to tell the difference between a child's bite and an adult's bite because of the size
· Internal injuries which can result in pain, fever, vomiting, restlessness and difficulty with breathing
· Unlikely or inconsistent explanations for injuries
· Broken bones may result in the child sitting or standing awkwardly, being unable to move easily, holding a limb in an odd position, and generally seeming to be in pain.
· Black eyes, particularly when the explanation is inconsistent with the injury - e.g. fall on a flat surface
· Untreated injuries
· Head injuries can result in drowsiness, faintness, fits, vomiting, unconsciousness and coma. The child may appear quiet, pale or purplish and generally unwell. The child's eyes may roll up.
· Shaking a young child can cause severe damage to the membranes between the brain and skull resulting in blood clots that can cause brain damage or death.
Recognising emotional abuse
· The child may become withdrawn and isolated, not wanting to mix with peers, and wary of adults
· Disturbances in eating or sleeping patterns
· Running away or hiding
· Aggressive and/or attention seeking behaviour - e.g. persistent 'naughtiness', soiling or wetting on purpose, attacking other children
· Tantrums and outbursts that are inappropriate to the child's age and stage of development
· Regression, where the child acts and wishes to be treated like a younger child - e.g. bed wetting, requesting a bottle etc.
· Poor performance at school or in nursery activities
· Loss of confidence or low self-esteem
· Psychosomatic illness - i.e. which have no obvious cause
· Self neglect - e.g. wearing the same clothes continuously, refusing to have hair brushed, refusing to wash etc.
· Clinging to another adult, with wariness and fear of parent
· Failure to thrive - e.g. poor levels of growth and development, low weight and height
· Unhealthy appearance - e.g. pallid complexion through lack of sleep
· Truanting
· Drug and alcohol abuse when older
· Self mutilation - e.g. younger children may bang their head and bite themselves, and older children may cut themselves.
Recognising neglect
· Poor levels of physical development - e.g. being underweight and short in stature for the child's age
· The child may appear thin and look generally unhealthy · The child may be listless, pale and unkempt
· Poor hygiene - e.g. dirty, smelly clothes, unwashed body and hair, persistent nappy rash
· Lack of interest - e.g. difficult to stimulate
· Persistent minor illnesses - e.g. cold, coughs, diarrhoea
· Illnesses and injuries that have not been attended to - e.g. untreated infections
· Inadequate or unsuitable clothing
· Hungry, then overeating when food is available
· Tiredness
· Persistently late to school or nursery, frequently missing either
· Older children may hang around before and after school rather than be at home
· Unresponsive to adults or indiscriminate in seeking attention from other adults
· Sudden and noticeable improvements in all aspects of the child's behaviour and appearance when there is a change in the care situation e.g. in the care of a relative
Recognising sexual abuse
· Pain or discomfort around the vagina, penis or anus
· Discomfort or difficulty in walking and/or sitting
· Pain during urination
· Discharge or bleeding from the vagina, penis or anus
· Sexual knowledge and/pr behaviour that seems inappropriate to a child's age and maturity
· Sexualised play with other children that demonstrates sophisticated knowledge
· Running away, anxiety, despair
· Fear of certain adults
· Withdrawal from other children
· Acting our sexual scenes through play - with and without other children
· Drawing with sexual images - e.g. genitalia
· Regressive behaviour - e.g. thumb-sucking, wetting the bed, fear of the dark
· Anger, hostility or aggression towards adults and other children
· Behaviour and achievements in nursery or school deteriorate
· Sleep disorders - e.g. unable to sleep or requiring excessive amounts of sleep
· Eating disorders - e.g. refusing to eat or overeating
· Telling lies - an integral part of sexual abuse - so that lying about anything is seen as acceptable
· Unexplained or psychosomatic illnesses
· Persistent masturbation
· Sexually transmitted diseases
· Self-dramatizing behaviour - e.g. tantrums, attention-seeking, elaborate fantasies, hysterical attacks, weeping fits
· Disclosure to an adult, possibly a partial or unconvincing account of the abuse, which may then be retracted
· Promiscuity and/or pregnancy in older children
1.1.2. Socialising decleration
Statement of intent
The management at Forton nursery understands that some staff have, personal and professional elements of their lives that are difficult to keep separate either by having previous relationships with parents, guardians or relatives of the children who attend Forton nursery or when their own children socialise with children who also attend Forton nursery.
Aim
The purpose of this policy is to safeguard the children, staff and nursery from ramifications resulting from allegations made outside of the nursery opening hours.
Methods
The management at Forton nursery require all staff to remain professional at all times when socialising with children, parents, guardians and relatives who attend Forton nursery.
For the purpose of this document socialising includes any pre arranged or by chance occasions where the staff member comes into contact with a child who attends Forton nursery including
· Visits to each other’s houses.
· Parties or celebrations.
· Play dates at other locations for example Jungle land.
Staff are required to complete a socialising declaration form when they spend time with a child who attends Forton.
Staff do not need to fill in a socialising declaration form should they come into contact with parents, guardians or pupils and not spend time recreationally with them for example by being in the same location but only having a brief conversation with parents, guardians and pupils (school gates, shopping centres).
Staff have free access to blank copies of the declaration forms in the top draw of the filling cabinet.
Staff need to notify management before the pre arranged meeting and must declare coincidental meetings on their first working day after the meeting.
Forms will be filled in the corresponding member of staffs personnel file located in the 3rddraw of the filling cabinet.
This policy forms part of the staff contract under misconduct and any breach to it will be dealt as per the disciplinary procedures in their employment contract.
1.2. Information and complaints
1.2.1. Admissions
Statement of intent
It is our intention to make our setting accessible to children and families from all sections of the local community.
Aim
We aim to ensure that all sections of our community have access to the setting through open, fair and clearly communicated procedures.
Methods
In order to achieve this aim, we operate the following admissions policy. We ensure that the existence of our setting is widely advertised in places accessible to all sections of the community.
We ensure that information about our setting is accessible, in written and spoken form and, where appropriate, in more than one language.
We arrange our waiting list in birth order. In addition our policy may take into account the following:
The vicinity of the home to the setting; and siblings already attending the setting.
We keep a place vacant, if this is financially viable, to accommodate an emergency admission.
We describe our setting and its practices in terms that make it clear that it welcomes fathers and mothers, other relations and other carers, including childminders.
We describe our setting and its practices in terms of how it treats each child and their family, having regard to their needs arising from their gender, special educational needs, disabilities, social background, religion, ethnicity or from English being a newly acquired additional language.
We describe our setting and its practices in terms of how it enables children and/or parents with disabilities to take part in the life of the setting.
We monitor the gender and ethnic background of children joining the group to ensure that our intake is representative of social diversity.
We make our equal opportunities policy widely known.
We consult with families about the opening times of the setting to ensure we accommodate a broad range of family need.
We are flexible about attendance patterns to accommodate the needs of individual children and families.
We ask all parents to fill in an admissions form with relevant numbers etc
All parents are asked to sign a statement agreeing to conditions regarding hours that we operate, fees, funding, termination, withdrawal, potty training and deposit they keep the contract and we keep the statement.
If a funded space is required No deposit is require but the space must be available and taken up within 2 weeks.
Parents are asked to bring a copy of their I.D on their initial visit to the setting along with the child's red book which holds information on who the child is as well as parentage.
1.2.2. Assessment and record keeping
· Nursery staff keep a record of the children's progress in E.Y.F.S profile this is updated during term time and we will discuss the child's progress with parents on a regular each term in mini meetings.
· During planned activities assessment opportunities are identified, also in spontaneous play, evaluation takes place and staff take note of this at the subsequentplanning meetings. We are linking planning for 2+ with the guidelines laid down by" Early year's foundation stage"
· Staff make observations during the day on "post-its" and transfer thisinto the E.Y.F.S profile. This and other information is used to help plan the next steps for the child and for written reports on the child's development.
· Staff will be available to discuss informally on a daily basis children'sachievements.Keyworkers will once a term talk to parents about their child's progress at a mutually agreed time and encouragesfeedback from parents. Parents are given their child's profile to look at and to write a comment in once a term
· Summer term the mini meeting will be held in the evenings so that working parents may attend.
· If a parent loses a profile then we will start the profile again using the photos stored on the nursery laptop as a starting point.
· Key workers will complete next steps each half term. Next steps should be completed using the 6 areas of learning.
Profiles
Staff keep a profile on all of their key children. Profiles are made up of 4 sections
Early Years Foundation Stage record
Yearly reports and next steps
Observations
Pictorial evidence (either by photographs or examples of work.)
Early Years Foundation Stage record
Is made up of:
Parent's comments
The 6 areas of learning
Personnel, social and emotional development
Communication, Language and literacy
Problem solving, reasoning and numeracy
Physical development
Knowledge and understanding of the world
Creative development
Next steps pages
Parent's comments
The parent's comments page allows the parents to write a comment each term on how they feel their child is progressing.
The 6 areas of learning
When a child's key worker or other staff member makes an observation or uses pictorial evidence this is noted in the 6 areas of learning linking in by number for future reference the outcome is highlighted in the record when they have completed it.
Next steps pages
Key workers regularly update their key children's profile they identify what the child's next steps are and note this in the next steps page of the profile. This is used to identify learning objectives for the next half term as well as the individual next steps.
Yearly reports
In the summer of each year, key workers write a report covering the 6 areas of learning and additional comment. A copy of these reports will be kept in the child's profile. Parents and carers are also given a copy of the report. If the final term before entering school does not coincide with the summer term then key workers will write another report.
Observations
Observations are made throughout the day by Key workers on their children, on post it notes and when the children take part in adult led activities. All observations are numbered so that they can be cross referenced into the E.Y.F.S record.
Pictorial evidence
All staff have access to a digital camera and are free to take pictures of the children (having first check on the permission slips in their enrolment forms or on the kitchen dresser) Photographs are to be mounted in the profile where a comment is made next to the photograph giving details of why it is relevant to the area of learning, thus giving more evidence to parents and future child care or education practitioners about the child's stage of development. Photographs and pictorial evidence are numbered and this is recorded in the 6 areas of learning.
1.2.3. Collection of children
On arrival at nursery if a parent informs a member of staff that someone unknown to the nursery staff is to collect their child then we will?
Ask the name of the person collecting their child
Ask what the relationship to the child is
Ask for a brief description
Give a password for the unknown person to say when gaining entry into the nursery
Write this information in the notes section of the register for all staff to see
At Home time
After checking the register for any differences in the collection at home time, a member of staff will position themselves at the main door to guarantee that no unauthorized people enter the nursery. When an unknown person comes to the door the adult who opens the door asks for the pre arranged password. The child's key worker will then use observation and verbal skills to make sure the identity of the person is correct.
If someone attempts to collect a child without prior arrangement with the staff then staff will:
Ask the person to stay outside.
Telephone the parent to verify the matter.
If no parent can be reached then we follow the uncollected child policy after 20 minutes.
1.2.4. Complaints
Statement of intent
Our setting believes that children and parents are entitled to expect courtesy and prompt, careful attention to their needs and wishes. We welcome suggestions on how to improve our setting and will give prompt and serious attention to any concerns about the running of the setting. We anticipate that most concerns will be resolved quickly by an informal approach to the appropriate member of staff. If this does not achieve the desired result, we have a set of procedures for dealing with concerns.
Aims
We aim to bring all concerns about the running of our setting to a satisfactory conclusion for all of the parties involved.
Methods
To achieve this we operate the following procedure,
Stage 1 Verbal complaints
Any parent who has a concern about an aspect of the setting's provision are encouraged to talk to their child's key worker, first of all about their worries and anxieties and with the setting leaders.
Most complaints should be resolved amicably and informally at this stage and should take NO longer than 2 weeks.
A record is to be kept of all verbal complaints so that areas can be assessed by the nursery management, Staffordshire childcare liaison officer and Ofsted.
It is the management's policy that parents do not have access to the verbal complaints log.
Stage 2 Written complaints
If this does not have a satisfactory outcome, or if the problem reoccurs, the parent moves to stage 2 of the procedure by putting concerns in writing to the setting leaders
For parents who are not comfortable with making written complaints we have a template form for recording complaints the form may be completed with the persons in charge of the setting
The setting stores written complaints from parents in a designated folder that can be found in the locked filing cabinet at nursery.
This complaints log can be made available to parents on request and will be shown to the Ofsted inspector.
When the investigation into the complaint is completed the outcome of the investigation will be notified to the parents within 28 days in a manner of their choosing.
When resolved at this stage, the main points are logged in the complaints summary record
Stage 3
Parents may approach OFSTED directly at any stage of the complaints process the address and telephone number is Ofsted Early Years Directorate
National business Unit 3rd floor
Royal exchange Buildings
St Ann's Square
Manchester
M2 7LA
Tel 08456 404040
These details may also be found on our nursery notice board
Records
Complaints based on an allegation against a member staff can be found in the safe guarding section of nursery filing cabinet.
The outcomes of all written complaints is recorded in the complaints log which is available for parents and Ofsted inspectors on request
We believe that most complaints are made constructively and can be sorted out an early stage. We also believe that it is in the best interest of the children, staff and parents that complaints should be taken seriously and dealt with promptly and fairly in a way that respect confidentiality
1.2.5. Confidentiality
Policy statement
At this nursery staff understand that all information about children and their families is confidential and should never be discussed outside the nursery.
The nursery manager ensures that all staff members are aware of the need to maintain privacy and confidentiality.
All information kept on children will only be shared with the parents/carers, key worker and Nursery Manager.
Occasionally we may need to share records with other staff or outside agencies. Parents/carers will always be consulted first about this.
Staff will not discuss any child with anyone other than parents/carers.
All members of staff and students will have this policy explained to them and be expected to sign to say they agree to it.
Records of progress across the Early Years Foundation Stage are usually passed on to schools when the child leaves our Nursery.
If parents prefer this not to happen then their wishes will be respected.
No information will be passed on to other agencies without permission from parents/carers.
Where there is an issue about child protection then the child's welfare will be put first and the Safeguarding Children policy will be followed.
Parents and Carers have free access to all information kept on their own child. (Except in exceptional cases where data protection laws stipulate it is against the best interests of the child to do so.)
1.2.6. Flow of information between settings
Statement of intent
Our setting believes that to provide education and care to children who attend 2 or more settings we have to work together with the other settings to provide information and receive information about that child so that we can plan together that child's needs.
Aims
We aim to ensure that all setting receive this through open, fair and clearly communicated procedures.
Methods
On entering Forton nursery parents fill in an admissions form and have the opportunity to meet with their child's key worker during the settling process at this time we can determine if the children attend more than one setting.
If the child already attends another setting on entering Forton nursery we will write to that setting stating who we are and what we are doing. We will ask them for information about the child using the all about me sheet.
If the child starts to attend another setting after joining Forton nursery we will write to that setting stating who we are and what we are doing. We will give them information about the child using the all about me sheet as well as the next step sheet.
Ever term we will liaise with other settings by asking them to fill in Next step sheets.
1.2.7. Uncollected child
Statement of intent
In the event that a child is not collected by an authorised adult at the end of a session/day, the setting puts into practice agreed procedures. These ensure the child is cared for safely by an experienced and qualified practitioner who is known to the child.
Aim
In the event that a child is not collected by an authorised adult, we will ensure that the child receives a high standard of care in order to cause as little distress as possible. We inform parents/carers of our procedures so that, if they are unavoidably delayed, they will be reassured that their children will be properly cared for.
Methods
Parents of children starting at the setting are asked to provide specific information which is recorded on our Registration Form, including:
*Home address and telephone number - if the parents do not have a telephone, an alternative number must be given, perhaps a neighbour or close relative;
*Place of work, address and telephone number (if applicable);
*Mobile telephone number (if applicable);
*Names, addresses, telephone numbers and signatures of adults who are authorised by the parents to collect their child from the setting, for example a childminder or grandparent;
*Information about any person who does not have legal access to the child; and who has parental responsibility for the child.
On occasions when parents are aware that they will not be at home or in their usual place of work, we can record how they can be contacted in our registration Book (in the comments column).
On occasions when parents or the persons normally authorised to collect the child are not able to collect the child, we agree with parents how to verify the identity of the person who is to collect their child. This is done by using a password which is written in the comments column in the register.
Parents are informed that if they are not able to collect the child as planned, they must inform us so that we can begin to take back-up procedures. We provide parents with our contact telephone number. We also inform parents that - in the event that their children are not collected from setting by an authorised adult and the staff can no longer supervise the child on our premises - we apply our child protection procedures as set out in our child protection policy.
If a child is not collected at the end of the session/day, we follow the following procedures:
§ The registration Book and the staff discussion book is checked for any information about changes to the normal collection routines
§ If no information is available, parents/carers are contacted at home or at work.
§ If this is unsuccessful, the adults who are authorised by the parents to collect their child from the setting and whose telephone numbers are recorded on the Registration Form are contacted.
§ All reasonable attempts are made to contact the parents or nominated carers.
§ The child does not leave the premises with anyone other than those named on the Registration Form and in the registration Book.
§ If no-one collects the child after half an hour and there is no-one who can be contacted to collect the child, we apply the procedures for uncollected children.
§ We contact our local authority social services department (telephone number 08001313126) for full day care; this will be the out of hour's Emergency duty team (telephone number 08001313126).
§ The child stays at setting in the care of two fully-vetted workers until the child is safely collected either by the parents or by a social worker;
§ Social services will aim to find the parent or relative if they are unable to do so, the child will be admitted into the care of the local authority.
§ Under no circumstances are staff to go to look for the parent, nor do they take the child home with them.
· A full written report of the incident is recorded in the child's file.
§ Depending on circumstances, we reserve the right to charge parents for the additional hours worked by our staff.
§ Ofsted may be informed (telephone number 08456404040).
1.2.8. S.E.N Policy
Statement of intent
We provide an environment in which all children are supported to reach their full potential.
Aims
We include all children in our provision.
We provide practitioners to help support parents and children with special educational needs (SEN)/disabilities.
We identify the specific needs of children with SEN/disabilities and meet those needs through a range of strategies.
We work in partnership with parents and other agencies in meeting individual children's needs.
We monitor and review our practice and provision and, if necessary, make adjustments.
Methods
We designate a member of staff to be special educational needs co-coordinator (SENCO) and give his/her name to parents.
We provide a statement showing how we provide for children with SEN/disabilities.
We ensure that the provision for children with SEN/disabilities is the responsibility of all members of the setting.
We ensure that our inclusive admissions practice ensures equality of access and opportunity.
We ensure that our physical environment is as far as possible suitable for children with disabilities.
We work closely with parents of children with SEN/disabilities to create and maintain a positive partnership.
We ensure that parents are informed at all stages of the assessment, planning, provision and review of their children's education.
We provide parents with information on sources of independent advice and support.
We liaise with other professionals involved with children with SEN/disabilities and their families, including transfer arrangements to other settings and schools.
We provide a broad and balanced curriculum for all children with SEN/disabilities.
We provide a differentiated curriculum to meet individual needs and abilities.
We use a system of planning, implementing, monitoring, evaluating and reviewing individual educational plans (lEPs) for children with SEN/disabilities.
We use a system for keeping records of the assessment, planning, provision and review for children with SEN/disabilities.
We provide resources (human and financial) to implement our SEN/disability policy.
We ensure the privacy of children with SEN/disabilities when intimate care is being provided.
We encourage training for practitioners and volunteers.
We ensure the effectiveness of our SEN/disability provision by collecting information.
We understand that for many reasons children may have speech delays, we monitor all children through the key worker system and profiles. Key workers are able to ascertain if a child has speech difficulties. We may contact local Health visitors and the integrated child care officer for Telford and Wrekin if the child lives in Shropshire. If a child lives in Staffordshire we will contact local health visitors or the Stafford central clinic for support or additional learning where necessary.
We provide a complaints procedure.
We monitor and review our policy annually.
The SENCO is ……………………………Sophia Murray …………………………………………..
1.2.9. Settling in policy
Statement of intent
We want children to feel safe, stimulated and happy in the setting and to feel secure and comfortable with staff. We also want parents to have confidence in both their children's well being and their role as active partners with the setting.
Aim
We aim to make the setting a welcoming place where children settle quickly and easily because consideration has been given to the individual needs and circumstances of children and their families. The age range at Forton nursery is 2-5 years
Methods
Before a child starts to attend the setting, we use a variety of ways to provide his/her parents with information. These include written information (including our prospectus and policies), displays about activities available within the setting, information days and individual meetings with parents.
When a place is offered and confirmed a start date can be agreed.
During the half-term before a child is enrolled, we provide opportunities for the child and his/her parents to visit the setting.
We allocate a key person to each child and his/her family before she/he starts to attend; the key person welcomes and looks after the child and his/her parents at the child's first session and during the settling-in process.
We use pre-start visits and the first session at which a child attends to explain and complete with his/her parents the child's registration records.
When a child starts to attend, we explain the process of settling-in with his/her parents and jointly decide on the best way to help the child to settle into the setting.
We have an expectation that the parent, carer or close relative, will stay for the sessions when they are settling their child, There will be no charge made for these occasions.
Younger children will take longer to settle in, as will children who have not previously spent time away from home. Children who have had a period of absence may also need their parent to be on hand to re-settle them.
We judge a child to be settled when they have formed a relationship with their key person; for example the child looks for the key person when he/she arrives, goes to them for comfort, and seems pleased to be with them. The child is also familiar with where things are and is pleased to see other children and participate in activities.
When parents leave, we ask them to say goodbye to their child and explain that they will be coming back, and when.
We recognise that some children will settle more readily than others but that some children who appear to settle rapidly are not ready to be left, so we expect that the parent will honour the commitment to stay for at least the first week.
We do not believe that leaving a child to cry will help them to settle any quicker. We believe that a child's distress will prevent them from learning and gaining the best from setting.
We reserve the right not to accept a child into the setting without a parent or carer if the child finds it distressing to be left. This is especially the case with very young children.
The nursery can loan a "birth to three matters" booklet and CD of information for parents of children between 2&3years and for children 3 and over "The curriculum guidance for the foundation stage"
Parents are asked to give a half terms notice if a child is leaving, or pay that half terms bill (liable from time of registration even if a child fails to take up a place
1.2.10. Child Initiated play
At Forton nursery we believe in letting the children take us on their own learning journey, part of this comes from child initiated play. For 50 minutes in each session the children choose what they would like to play with. We encourage the children to do this in a variety of techniques some children are confident communicators and can verbal ask for toys, others do so using visual skills choosing photographs. The children have free access to both the indoor and outdoor environment during the session and we model the outside area so that it reflects the inside learning environment.
1.2.11. Transitions
The transition from nursery to school is a major event in a child's life; we aim to make the transition into school as smooth as possible. Forton nursery is not affiliated with any school in the area and we have to take into account all schools policies in regard to transitions. We understand that each school has its own transition policy which may include visits to school for the children for story times, for several sessions or for every afternoon in the previous term. During the last half term before a child goes to school key workers we will help them to fill in their "All about me and my new school" book this includes information on what their school is called, who their teacher is, etc. During the last half term we will hold a mini meeting with parents to discuss their child's progress and to give them their child's profile and final report before they go to school.
1.2.12. First aid and emergency medical treatment
Methods
Contents of the first aid box must be checked regularly and checked against the contents list on the outside of the box.All staff holds a valid First aid certificate.The first aid box is on the fridge in the kitchen.A travel first aid box is kept on the hook by the front door in the main room and is taken outside at playtime.When some one has been identified as needing medical treatment a member of staff with a first aid qualification will put on a pair of disposable gloves and apply the appropriate first aid to the injury.A member of staff will check the admission forms to determine what level of treatment may be given and if parent permission has not been given then a member of management will ring the parents to determine what action they would require next.If treatment permission has been given then a qualified first aider may continue with treatment.If an ambulance needs to be called then a member of management will do so they will then inform parents of the child as well.The nursery owner/ manager …Mrs Sophia Murray.. and in her absence ..Mrs Helen Davies …Deputy manager will stay with the child if they need to go to hospital. The child's registration card will be taken with them to hospitalPriority would be getting the correct treatment for the injured child while ensuring that the other children are still safe and cared for and that ratios are maintained.Management will phone emergency staff if ratios are effected or phone non working parents to collect there children so that ratios are maintained.Accidents resulting in injury requiring hospital treatment will be reported to RIDDOR and OFSTED.The nursery reviews the incident book periodically to identify any trends or recurring causes of injury.